Community Guidelines

We rise by helping each other succeed.

Swipe-A-Shift is built on respect, trust, and community. Every shift matters. Behind every great meal are the hands that make it happen — bussers keeping tables turning, bar backs keeping service flowing, hosts welcoming guests with a smile. These guidelines ensure everyone is treated with dignity and professionalism.

Our Core Values

🤝 Respect

For every worker, every owner, every guest. We treat each other with kindness and professionalism, regardless of role or status.

⭐ Reliability

Every shift matters. When you say you'll be there, be there. Venues and workers depend on each other.

🌊 Community

We're all in this together. Support each other, celebrate wins, help solve problems. A rising tide lifts all boats.

💡 Excellence

Great service starts with great people. Do your best work, take pride in what you do, and help venues shine.

What We Expect

👷 For Workers:

✅ Be Professional:

  • Show up on time (15 minutes early is on time)
  • Come prepared (clean clothes, comfortable shoes)
  • Follow venue policies and directions
  • Work hard and stay focused
  • Leave the venue better than you found it

✅ Be Respectful:

  • Treat venue staff, customers, and fellow workers with kindness
  • Use respectful language and tone
  • Listen to feedback without getting defensive
  • Represent the venue positively

✅ Be Honest:

  • Represent your skills and experience accurately
  • Report tips honestly (for tax purposes)
  • Communicate issues or concerns openly
  • Admit mistakes and make them right

✅ Be Safe:

  • Follow all safety protocols
  • Report hazards immediately
  • Never work intoxicated or impaired
  • Use equipment properly

🏢 For Venues:

✅ Be Welcoming:

  • Greet workers warmly when they arrive
  • Provide clear instructions and expectations
  • Give a quick orientation (restrooms, break area, emergency exits)
  • Treat Swipe-A-Shift workers the same as your regular staff

✅ Be Fair:

  • Pay tips promptly (within 24 hours)
  • Follow your stated tip policy
  • Provide accurate shift details when posting
  • Give honest, constructive feedback in ratings

✅ Be Safe:

  • Maintain a clean, safe work environment
  • Provide necessary equipment and PPE
  • Train workers on safety procedures
  • Have proper workers' comp and liability insurance

✅ Be Respectful:

  • Treat workers with dignity and professionalism
  • Give constructive feedback, not personal attacks
  • Approve completed shifts promptly
  • Communicate clearly about expectations

Prohibited Conduct (Zero Tolerance)

The following behaviors will result in immediate suspension or permanent ban:

🚫 Harassment & Discrimination:

  • Sexual harassment, unwanted advances, inappropriate comments
  • Discrimination based on race, ethnicity, religion, gender, sexual orientation, age, disability
  • Bullying, intimidation, or threatening behavior
  • Hostile work environment of any kind

→ First offense = Immediate permanent ban

🚫 Theft & Dishonesty:

  • Stealing money, food, supplies, or personal property
  • Tip withholding (venues)
  • Fraudulent activity (fake shifts, false claims)
  • Identity fraud or misrepresentation

→ First offense = Immediate permanent ban + legal action

🚫 Violence & Safety Violations:

  • Physical violence or threats of violence
  • Bringing weapons to venues
  • Working while intoxicated or under the influence
  • Reckless behavior that endangers others

→ First offense = Immediate permanent ban + authorities notified if necessary

⚠️ Platform Abuse:

  • Attempting to hire workers "off-platform" to avoid fees
  • Creating fake accounts or ratings
  • Spamming, soliciting, or advertising
  • Using the platform for purposes other than shift work

→ Warning → Suspension → Permanent ban

⚠️ Unprofessional Conduct:

  • Repeated no-shows or cancellations
  • Consistently poor performance or effort
  • Disrespectful or rude behavior
  • Refusal to follow reasonable directions

→ Poor ratings → Warning → Suspension → Ban (if pattern continues)

Reporting Issues

If you experience or witness behavior that violates these guidelines, please report it:

How to report:

What to include:

  • Who: Name of person/venue involved
  • What: Description of what happened
  • When: Date and time
  • Where: Which venue/shift
  • Evidence: Screenshots, photos, witness names (if available)

What happens next:

  1. We acknowledge: You'll get a response within 24 hours
  2. We investigate: Review evidence, interview parties involved
  3. We decide: Determine if guidelines were violated
  4. We act: Warning, suspension, or permanent ban depending on severity
  5. We follow up: Let you know the outcome (within privacy limits)

🔒 Your privacy is protected:

Reports are confidential. We don't reveal who reported unless legally required. You won't face retaliation.

Dispute Resolution

Sometimes disagreements happen. Here's how we handle them:

Minor disputes (ratings, performance):

  • Try to resolve directly first (workers and venues communicate)
  • If that doesn't work, contact Swipe-A-Shift support
  • We mediate and help find a fair solution
  • If a rating is clearly unfair/retaliatory, we may remove it

Major disputes (payment, serious misconduct):

  • Report to Swipe-A-Shift immediately
  • We investigate thoroughly
  • We make a binding decision based on evidence
  • Appeals considered if new evidence emerges

Consequences for Violations

Minor first offense:Warning
Repeated minor offenses:7-30 day suspension
Serious offense (harassment, theft, safety):Immediate permanent ban
Criminal activity:Permanent ban + authorities notified

Swipe-A-Shift reserves the right to suspend or ban accounts at our discretion to protect the community.

Building a Positive Community

Beyond avoiding bad behavior, here's how to build each other up:

✨ For Workers:

  • Help train newer workers when you can
  • Share venue tips with other workers
  • Leave venues better than you found them
  • Thank venues for good experiences
  • Build relationships, not just transactions

✨ For Venues:

  • Recognize exceptional workers publicly
  • Provide feedback that helps workers improve
  • Consider booking great workers repeatedly
  • Share Swipe-A-Shift with other venues
  • Treat gig workers as part of your team

Changes to These Guidelines

We may update these guidelines as our community grows and evolves. Material changes will be posted with a new "Effective" date and we'll email all users.

Questions or Concerns?

We're committed to maintaining a safe, respectful community for everyone. Contact us:

Together, we rise. 🌊

Effective Date: November 5, 2025

Version: 1.0

Business Address: 170 Commerce Way, Suite 200, Portsmouth, NH 03801

© 2025 Swipe-A-Shift LLC | compliance@swipeashift.com

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