Legal & Compliance Center

Swipe-A-Shift is committed to fairness, transparency, and compliance across every part of our platform. Below are our current public policies and disclosures.

For questions, contact compliance@swipeashift.com

📋 Core Policies

Independent contractor relationship, payment terms, responsibilities, ratings, and worker rights. Start here if you're looking to work shifts.

How the platform works for venues, pricing, insurance requirements, liability, and venue responsibilities. Start here if you're posting shifts.

How we collect, use, share, and protect your personal information. GDPR/CCPA compliant. Details on Stripe, Checkr, and other third parties.

⚙️ Operational Policies

💵 Tip Transparency & Fair Pay Policy

Workers keep 100% of tips. How tipping works, venue responsibilities, worker responsibilities, and platform enforcement.

📅 Cancellation & Refund Policy

When you can cancel for free, when fees apply, no-show policy, emergency exceptions, and 48-hour payment approval process.

✓ Background Check & Verification Policy

Optional 4-tier verification system, FCRA rights, how Checkr works, dispute process, and cost breakdown. Tier 2 launches Dec 2025, Tier 3 Jan 2026.

🤝 Community Guidelines

Expected behavior, prohibited conduct, zero-tolerance policies, reporting process, and building a positive community together.

🔍 Quick Reference Guide

👷 For Workers:

🏢 For Venues:

📄 Additional Documents (Coming Soon)

The following documents will be posted prior to public launch:

Certificates of Insurance: Proof of our general liability, professional liability, and cyber liability coverage
Workers' Compensation Indemnity: Documentation of venue insurance requirements
Data Security Statement: Detailed technical security measures and compliance
Cookie Policy: How we use cookies and tracking technologies

📝 Version History

November 5, 2025Version 1.0 - Initial comprehensive policies

October 2025Beta policies (simplified versions)

📧 Contact Us

General Inquiries:

Compliance: compliance@swipeashift.com
Support: support@swipeashift.com

Specialized Inquiries:

Privacy/Data: privacy@swipeashift.com
Trust & Safety: trust@swipeashift.com
Security: security@swipeashift.com

Business Address: 170 Commerce Way, Suite 200, Portsmouth, NH 03801

Legal Entity: Swipe-A-Shift LLC (New Hampshire)

Operating Areas: New Hampshire, Maine, Massachusetts (expanding 2026)

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